Password Protection for Client e-Statements

At KGI, we recognize the importance of your personal data and your privacy, and we are committed to protecting them.

Effective 1 June 2018 (Friday), all e-Statements sent out to clients will be encrypted with a password for additional security. This format does not allow content to be edited and re-produced.

If you require assistance or further clarification, feel free to reach out to your account manager.

Thank you.

Frequently Asked Questions

1. What is an e-Statement?
An e-Statement is an electronic version of your client statement that we send you via e-mail.

2. Do I need to enter my password when viewing my e-Statement?
Yes. You are required to enter your password whenever you wish to view an e-Statement that is sent to your mailbox.

3. What is my e-Statement password?
The default e-Statement password for all clients is KGI[Account Number]

E.g. If your Account Number is AB-123, your password will be KGIAB-123

*Do note that the e-Statement password is case-sensitive.

4. Can I change my e-Statement password?
Yes. Kindly inform us via e-mail at [email protected] or speak to your account manager.

5. How do I register for this encrypted e-Statement service?
You do not need to register for this service as this is an additional security feature that we will be implementing for all documents that contain our clients' sensitive information.

6. Do I need special software to view my e-Statements?
All e-Statements are sent in PDF format. To open an encrypted e-Statement document, please use Adobe Acrobat Reader version 8.0.0 or above. You may not be able to open your e-Statement if you are using a lower version of Adobe Acrobat Reader, The latest version of Adobe Acrobat Reader can be downloaded from www.adobe.com for free.

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